Have You Lost Your Pension Details?

The NTLPA committee is often contacted by people, usually non-members, who have worked for NTL, or one of the cable companies taken over by NTL, who have lost their pension details. The NTLPA website may have been found on a web search and we are then asked for help. This page is intended to help provide contact points for further enquiry.

NTLPA exists to represent members of The NTL Pension Plan. This Plan commenced in 1991; being set up to continue the pension rights of staff transferred to NTL from IBA. The Plan continued to accept new members working in the broadcast and telecoms areas of NTL until it was closed to new membership in 1998. If you are unsure whether you have a pension in this Plan, or with any other company related to or acquired by NTL, Virgin Media should be your first port of call in any pension hunt.

If you know you have a pension with the Plan but think you have lost details you should contact the Plan Adminstrators, XPS.

If you worked for NTL Broadcast and were transferred to Arqiva and think you may also have a pension with Arqiva you should contact Arqiva or the Arqiva Plan Administrators, KPMG.

In other cases the Government Pension Tracing Service may be of assistance.

Contact points are listed below:-

Virgin Media

Pensions Manager – Caroline West

 Virgin Media, 500 Brook Drive, Reading, RG2 6UU.

 Tel: 07580 487398

 email: caroline.west(at)virginmedia.co.uk*

XPS Administration (Administrators of the NTL Pension Plan)

 XPS Administration, Albion, Fishponds Road, WOKINGHAM, RG41 2QE.

 Tele No. 0118 313 0870

 Email:  NTLPPAdministration(at)xpsgroup.com*


 People and Organisation Helpdesk.

 Tel: 01962 822 424

 email: p&o.helpdesk(at)arqiva.com*

KPMG (Administrators of the Arqiva Pension Plan)

 Daniel Bell, KPMG Pensions, Arlington Business Park, Theale, READING, RG7 4SD.

 Tel: 01183 731 354

 email: daniel.bell(at)kpmg.co.uk*

Other Pension Plans

For assistance tracing other pension plans we suggest using the Government Pension Tracing Service. Details of this can be found at: www.gov.uk/find-lost-pension

N.B. * replace (at) with @ in e-mail addresses – done to prevent spam systems trawling web pages for valid e-mail addresses